Contact Us

  • Clients and Prospective Clients: To receive a proposal, please send an email to Kent Sheardown at or go directly to our RFP page to request a proposal.
  • Mystery Shoppers or Aspiring Mystery Shoppers: The best way to contact us is to click on the LIVE CHAT button located on a variety of pages throughout our website. From there you can direct your question to the person most suitable to answer your question. It is very easy, nothing to download, just click to chat! If you are looking to become a mystery shopper, click here to read some important information and fill out an application form.
  • Looking for a Refund? Then you have us confused with another company. Mystery Shopping Canada does not charge to become a mystery shopper, never has, and never will. It is entirely free to apply and begin working with us as a mystery shopper. Please check your credit card statement to determine who it was that you paid. Please click here to learn about other scams directed at mystery shoppers.

DID YOU RECEIVE A LARGE CHEQUE OR MONEY ORDER IN THE MAIL? DID YOU RESPOND TO AN ADVERTISEMENT VIA EMAIL AND ARE NOW BEING ASKED TO DO A VERY EASY AND VERY WELL PAYING MYSTERY SHOP? This is a SCAM! This is not the way mystery shopping works, their cheque or money order is FAKE, and they will ask you to send them a very real untraceable money order for a smaller amount keeping the difference as your payment. Their FAKE cheque will bounce and you will end up being out thousands of dollars! Ask yourself, would a real company send out real cheques for thousands of dollars and then HOPE that you are honest and send money back to them? They even use the names of real mystery shopping companies to gain your trust! But take note of their email address, it is probably a hotmail or gmail account. Use to search for the term, �mystery shopping cheque scam� for more information.

If you would prefer to contact us by telephone please call:
Toll Free: 1-800-752-1295 (Canada & USA)
Or you can fax us at: 1-604-648-8307

Our office hours are Monday - Friday 8:30 am - 5pm Pacific Time.

If you would prefer to mail us information our offices are located at:

300 - 1275 - West 6th Avenue
Vancouver, BC
V6H 1A6