"Mystery Shopping Canada has been instrumental in coordinating our mystery shopping efforts in Canada�.you've done a great job, we really appreciate it. Thanks so much for all of your help, it was great working with your team."
National Cellular Phone Services
"We are very happy with the quality of the shops and the reporting. Overall I like the format, and the shoppers seem very thorough. Thank you again for a great job on the shops performed for us."
National Mattress Chain
"Working with Mystery Shopping Canada has been a pleasure. Our superior service experience can be attributed to their high standards of professionalism and precise attention to detail."
"Mystery Shopping Canada offers Creative Packaging a tool that allows us to measure how we are doing in terms of providing unparalleled customer satisfaction. In addition, they implemented a unique program that measures each one of the seven steps within our sales process. We rely on these reports to improve our customer's satisfaction as well as coach our staff."
"In retail - Customer Service is key. With the best intentions, it is difficult to remain objective as to how we are really doing, in following company guidelines and customer interaction.
To use "Secret Shoppers" gives us the honest answers of how a customer experiences their visit with us. Mystery Shopping Canada offers a good reliable service and is a valuable tool in our efforts to be the best."
"At first I wasn't sure if we needed mystery shoppers. Would it be specific enough to our needs? How will benefit our business?
The questionnaires are completely customizable and Kent Sheardown always has great ideas and information to help. The shoppers make sure that each month the people I request to have shopped, get shopped.
Everyone gets shopped from Customer Service Reps to Opticians to the owner. It has been an invaluable way to learn how our customers see our store and what their shopping experience is like here. It also helps us promote our training philosophy and lets me know who needs more training and in what area.
We have been happy clients since 1998!"
Granville EYELAND Inc.